Terms of Service - Mekong CLOUD
Welcome to Mekong CLOUD! By using our services, you agree to the following terms and conditions. These terms are established to protect the rights of both our customers and us, ensuring a safe and professional service environment. We encourage you to read them carefully to understand your rights and responsibilities.
1. Scope of Application
These terms of service apply to all customers who are using or intend to use the services provided by Mekong CLOUD. The services include, but are not limited to, web hosting services, domain registration, virtual private server (VPS), cloud computing services, and other services provided by Mekong CLOUD.
2. Acceptance of Terms
By using or registering to use our services, you agree that you have read, understood, and accepted all the terms outlined in this document. If you do not agree with any of the terms, please discontinue the use of the services and contact us for assistance.
3. Customer Obligations and Responsibilities
- You are responsible for providing accurate and complete information when registering for services at Mekong CLOUD. This information includes, but is not limited to, your name, address, phone number, email, and payment details.
- You are not allowed to use our services for any unlawful purposes, infringe upon the rights of individuals or organizations, or cause harm to Mekong CLOUD's systems or third parties.
- You are responsible for keeping your account and password information secure. Mekong CLOUD is not responsible if your account is accessed without your authorization due to your failure to secure your information.
- You are obligated to pay all service fees in full and on time according to your agreement with Mekong CLOUD. If you fail to make timely payments, we reserve the right to suspend or terminate services without prior notice.
4. Mekong CLOUD's Rights and Responsibilities
- Mekong CLOUD is committed to providing high-quality services and complying with the agreed terms with customers.
- We reserve the right to suspend or terminate your services if we detect any violations of the terms of service or if any actions negatively affect our systems or other customers.
- Mekong CLOUD is not liable for any damages arising from your misuse of the services or violations of the law.
- We are committed to protecting customer information in accordance with our published privacy policy. Your information will not be shared with any third parties without your consent, except as required by law.
5. Payment and Refund Policy
- You are responsible for paying service fees as invoiced by Mekong CLOUD. Payment information will be sent via email or through the contact channels you have registered with us.
- We accept common payment methods such as credit cards, bank transfers, and other methods announced on the website. Service fees must be paid on time to avoid service interruptions.
- The refund policy will apply depending on each specific service and the refund conditions published. We do not offer refunds for services that have already been provided or in cases of violation of the terms of service.
6. Service Suspension and Termination
- You may request to suspend or terminate your services at any time by contacting our customer service department. All service termination requests must be made through official contact channels to ensure authenticity.
- Mekong CLOUD reserves the right to suspend or terminate your services if we detect any violations of the terms of service or if you fail to fulfill payment obligations as agreed.
7. Limitation of Liability
Mekong CLOUD shall not be liable for any direct, indirect, or consequential damages arising from the use or inability to use the services, including but not limited to data loss, profits, or damages from malware. Mekong CLOUD's liability in all cases shall not exceed the total amount you have paid us during the time you have used the services.
8. Dispute Resolution
All disputes related to the use of services will be resolved in a spirit of negotiation and cooperation between the parties. If no agreement is reached, the dispute will be resolved at a competent court in accordance with the laws of Vietnam.
9. Changes to the Terms of Service
Mekong CLOUD reserves the right to change or update these terms of service at any time without prior notice. Changes will take effect immediately when published on our website. You are responsible for reviewing the latest terms, and continued use of the services implies your acceptance of those changes.
Thank you for trusting and using Mekong CLOUD's services. We are committed to providing the best quality services and are always ready to assist you throughout your service experience.
